Data Retention Policy

Effective Date: 21st December 2024

At Divioh ("we," "our," or "us"), we are committed to protecting the data of our users. This Data Retention Policy outlines how long we retain user data, the reasons for retention, and when it is deleted.

1. Purpose of Data Retention

We retain data to provide our services, comply with legal obligations, and improve the user experience. This policy ensures that data is only stored for as long as necessary.

2. Data Retention Periods

• User Account Information: Retained for as long as the account is active. Deleted 90 days after account closure.
• Session Cookies: Stored temporarily and expire once you log out or close your browser.
• Payment Records: Retained for 7 years to comply with tax and financial regulations.
• Analytics Data (Planned): Retained for up to 2 years for service improvement and analysis purposes.

3. Deletion and Anonymization

After the retention periods, data is either deleted or anonymized to ensure it cannot be linked back to an individual. Anonymized data may be used for aggregate reporting and analysis.

4. User Rights

Users have the right to request deletion of their data before the end of the retention period, subject to legal and contractual obligations. To request deletion, contact us at the details below.

5. Changes to This Policy

We may update this Data Retention Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

6. Contact Us

If you have questions about our Data Retention Policy, please contact us at:

Email: support@divioh.com